Shipping policy
Free tracked shipping across Australia
We ship to all Australian states and territories. Shipping is free on every order, and every order is sent with tracking.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed before 12 pm Sydney time on a business day are processed from that day; orders placed after that, on a weekend or on a public holiday are processed from the next business day.
Delivery time
After dispatch, delivery usually takes 7 to 14 business days, so most orders arrive 8 to 17 business days after you place them. Most items are shipped from our fulfilment partners’ warehouses overseas, mainly in China, and the final delivery in Australia is made by Australia Post or another local courier. These times are estimates; deliveries can take longer during peak periods such as November and December, or because of carrier delays.
Tracking
When your order is dispatched, we email you the tracking number and a tracking link. It can take 2 to 3 business days for tracking to show the first update. You can also check your order on our Track Your Order page.
Orders with several items
If you order more than one item, they may arrive in separate parcels on different days.
Customs and taxes
The price you see at checkout is the total price. There are no extra customs charges on delivery for orders valued at A$1,000 or less.
Delayed or lost parcels
Please check that your shipping address is complete and correct. If your tracking has not updated for 10 business days, or your order has not arrived within 25 business days of dispatch, email hi@belofina.com and we will send a replacement or give you a full refund.
Contact us
Belofina is operated by MB Violetinis rytas (company code 307055066), registered at Beržų g. 10, Plateliai, LT-90422, Lithuania. Email: hi@belofina.com. Phone: +370 645 05210. We reply within one business day. Business hours: Monday to Friday, 9am–5pm Lithuanian time (EET/EEST).